Refund Policy
Fresh Fold Mobile
Effective Date: 1-1-2026
Serving Baltimore, Maryland and surrounding areas.
1. Overview
Fresh Fold Mobile is committed to providing high-quality laundry pickup, wash & fold, and delivery services. Because laundry services are completed upon processing, refunds are limited and subject to the terms outlined below.
By using our services, you agree to this Refund Policy.
2. Completed Services
Due to the nature of laundry services:
Refunds are generally not issued after services have been completed.
Once items have been washed, dried, and folded, the service is considered rendered.
If you are dissatisfied, please contact us within 48 hours of delivery so we can address the issue.
3. Satisfaction Guarantee (Re-Clean Policy)
If you are not satisfied with the quality of service:
You must notify us within 48 hours of delivery.
Items must remain unused and unwashed after delivery.
We will re-clean eligible items at no additional charge.
Re-cleans are offered in place of monetary refunds.
4. Loss or Damage Claims
If an item is lost or damaged during service:
Claims must be submitted within 48 hours of delivery.
Items must be available for inspection.
Compensation is limited as outlined in our Terms & Conditions.
Refunds or compensation are provided at the sole discretion of Fresh Fold Mobile and subject to liability limitations.
5. Cancellations Before Service
Customers may cancel a scheduled pickup:
At least 24 hours before the scheduled time to avoid fees.
Late cancellations may result in a cancellation fee.
If payment was processed in advance and service was not performed, a refund will be issued minus any applicable processing fees.
6. Membership & Subscription Plans
Membership fees are:
Billed in advance.
Non-refundable once a billing cycle begins.
Customers may cancel membership before the next billing date to avoid future charges.
No partial refunds are issued for unused services within an active billing period.
7. Payment Disputes & Chargebacks
If a chargeback or payment dispute is initiated without first contacting us:
We reserve the right to suspend services.
We may provide documentation showing service completion.
Customer may be responsible for associated chargeback fees.
We encourage customers to contact us directly to resolve concerns.
8. Non-Refundable Situations
Refunds will not be issued for:
Failure to remove items from pockets
Color bleeding due to mixed fabrics provided by customer
Shrinkage within normal industry standards
Pre-existing damage or wear
Dissatisfaction due to unrealistic stain removal expectations
9. Processing of Approved Refunds
If a refund is approved:
It will be issued to the original method of payment.
Processing time may take 5–10 business days depending on your bank or payment provider.
10. Contact Us
Fresh Fold Mobile
Baltimore, Maryland
Website: www.freshfoldmobile.com
Email: info@freshfoldmobile.com
Phone: 410-960-3799
If you have concerns about your service, please contact us promptly so we can make it right.